Legal
Refund Policy
How refunds are handled for digital products that cannot be returned once downloaded, and how membership cancellation works.
Digital products
ReadyOps sells downloadable Excel workbooks. Once a file has been downloaded it cannot be returned, so digital purchases are normally nonrefundable after download.
Product pages list the worksheets included in each system. Read that list before buying, and use the free Shop Priority Board if you want to see the approach at no cost first.
When we will correct or refund
We fix these situations, and refund where a fix is not possible: you were charged more than once for the same item; payment succeeded but the purchase never appeared in your account; a file is corrupt or will not open; or the workbook is missing worksheets described on its product page or has a verified defect.
If you paid and have not yet downloaded anything, tell us and we will cancel and refund the order.
How to request one
Email boostworkshq@gmail.com with the email address used at checkout, the product name, the order date, and what went wrong. A screenshot helps. Requests are reviewed promptly.
Approved refunds go back to the original payment method through our payment processor. How long the credit takes to appear depends on the processor and your bank.
Bundles
Bundles are sold and licensed as a single product. If one workbook in a bundle has a verified defect we repair or replace that file rather than refunding part of the bundle. If the bundle as a whole cannot be delivered, the whole bundle is refunded.
Memberships
Memberships can be canceled at any time from your dashboard. Cancellation stops the next renewal and takes effect at the end of the current paid billing period.
We do not prorate or refund the unused part of a paid period, including annual terms. Duplicate membership charges and failed charges that resulted in lost access are corrected.
Systems you bought outright are permanent entitlements and stay downloadable in your account after a membership ends.
Chargebacks
If something is wrong, email boostworkshq@gmail.com first. A short conversation resolves a duplicate charge or a delivery problem faster than a card dispute, and a dispute filed before contacting us may suspend account access while the processor reviews it.